USA Mobile Children’s Privacy & COPPA Compliance Policy

USA Mobile Children’s Privacy & COPPA Compliance Policy

Effective Date: January 1, 2026

Applies to: USA Mobile wireless services, websites, portals, and related applications

Purpose

USA Mobile, LLC is committed to protecting the privacy and safety of children and families using its wireless services. This Children’s Privacy & COPPA Compliance Policy describes how USA Mobile collects, uses, stores, and protects information in connection with services that may be used by minors, and how USA Mobile complies with the Children’s Online Privacy Protection Act (COPPA), Federal Communications Commission (FCC) requirements, and applicable telecommunications and consumer protection laws.

USA Mobile, LLC operates the wireless service platform as the MVNO service provider and maintains the subscriber relationship for services delivered on the USA Mobile platform, including licensed or partner-branded offerings.

USA Mobile, LLC services are designed to be purchased and managed by adults. USA Mobile does not knowingly collect personal information directly from children under the age of 13 without verified parental consent.

All vendors, partners, and service providers participating in the USA Mobile service ecosystem must comply with applicable privacy, data-protection, and child-safety laws.

Scope of Services Covered

This policy applies to:

USA Mobile wireless services
USA Mobile website and customer portal
Account registration and billing systems
Subscriber management platforms
Carrier network services provided through third-party wireless carriers
Third-party parental control or safety applications integrated with the service
Licensed or branded service offerings
Bring-Your-Own-Device (BYOD) services

USA Mobile may use authorized vendors, platform providers, subscriber-management systems, customer-support providers, security providers, and other contracted service providers to operate the wireless service.

These providers act on behalf of USA Mobile and may access personal information only as necessary to perform their assigned functions in connection with the operation of the wireless service.

This policy applies regardless of device type.

Age Policy

USA Mobile services are intended to be purchased and controlled by adults.

Accounts must be created by individuals age 18 or older
Services may be used by minors under parental supervision
USA Mobile does not permit children under 13 to create accounts
Services are marketed to parents and families, not directly to children

Where a device is used by a minor, the parent or legal guardian is the account holder and is responsible for all permissions and settings.

Information Collected by USA Mobile

USA Mobile collects only the information necessary to provide wireless service, billing, and account management.

Information collected during account registration may include:

First name and last name
Email address
Phone number
Billing address
Payment information
Device identifier (IMEI or similar) (used for device compatibility)
Service location information (used only to determine service availability)
Usage information related to wireless service
Call history and service records required for network operation

USA Mobile does not knowingly collect personal information directly from children under age 13.

USA Mobile does not collect:

Child profile data
Behavioral tracking data
Contacts stored on the device
Message content
App activity not required for wireless service operation

Any information related to device usage is limited to data necessary to provide wireless connectivity and customer support.

Carrier Data (AT&T/T-Mobile)

Wireless connectivity is provided through third-party carrier networks.

Carriers may collect and store information including:

Call records
SMS metadata
Network logs
Device identifiers
Network-level location information

This information is stored by the carrier and is not controlled by USA Mobile.

Carrier data is governed by the carrier’s own privacy policies and regulatory obligations.

Subscriber Management Systems (Carriers / BSS / OSS)

USA Mobile uses third-party subscriber management and billing platforms to operate its services.

These systems may store:

Subscriber information
Billing information
Plan information
Service usage records required for billing and network operation

These systems do not collect personal information directly from children.

Any usage data stored relates only to wireless service activity.

Third-Party Safety / Monitoring Applications

USA Mobile services may include optional third-party applications or services, such as parental-control tools, monitoring tools, or safety features.

These providers may collect additional information necessary to provide their services.

Such vendors are required to:

Maintain their own privacy policies
Comply with COPPA and applicable privacy laws
Limit data collection to what is necessary for the service
Provide parental control where required by law

USA Mobile does not control data collected by third-party applications.

Users should review the privacy policies of any third-party services used with the device.

When such services are activated, limited subscriber information may be shared with the applicable provider only as required to deliver the selected feature and in accordance with the provider’s privacy policy and applicable law.

Advertising and Tracking

USA Mobile does not use behavioral advertising targeted at children.

USA Mobile will not:

Sell personal information of children
Use behavioral advertising directed at minors
Allow tracking of children for advertising without parental consent

Any analytics used by USA Mobile is limited to what is necessary for:

Billing
Network performance
Customer support
Security
Service improvement

Parental Consent

USA Mobile services are purchased by adults, and parental consent is verified through the account registration process.

Consent may be verified through:

Account holder registration
Subscriber identity information
Payment method verification
Carrier billing verification where applicable

Only the account holder may activate, modify, or manage service settings.

Data Storage and Security

Data may be stored in secure systems operated by USA Mobile and its service providers, including:

Cloud infrastructure providers
Carrier network systems
Subscriber management platforms
Approved third-party applications

Data may be stored in the United States or in secure infrastructure used by these providers.

USA Mobile requires vendors to maintain appropriate administrative, technical, and physical safeguards consistent with applicable law, carrier requirements, and industry security standards.

Data Breach Response

In the event of a data security incident, USA Mobile will:

Investigate the incident
Notify affected users when required by law
Notify regulators when required
Follow applicable state and federal breach-notification laws

USA Mobile requires vendors to maintain breach-response procedures.

Marketing Practices

USA Mobile services may use family-friendly or branded offerings.

Marketing is directed to parents and families.

Children under 13 are not permitted to create accounts, and services must be activated by an adult account holder.

All marketing must comply with applicable consumer-protection, privacy, and telecommunications laws.

Vendor Compliance Requirement

All vendors participating in USA Mobile services must comply with:

COPPA
FCC regulations
Carrier requirements
Data-privacy laws
Consumer protection laws

USA Mobile may suspend or terminate vendors that do not meet these requirements.

Contact Information

USA Mobile

Privacy & Compliance Office

Email: privacy@usamobile.com

Requests regarding children’s privacy may be submitted by the account holder.