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Refund & Return Policy

What can be returned and when.

Effective Date: January 1, 2026

Operator Disclosure: These policies, disclosures, and terms are issued by USA Mobile, LLC, a Nevada limited liability company, and govern your use of the USA Mobile website and wireless services.

USA Mobile 

Return, Refund, and Cancellation Policy

 

Effective Date: January 1, 2026

Applies to: USA Mobile services and all services operated on the USA Mobile platform, including partner-branded or powered-by USA Mobile offerings

 

  1. Prepaid Service Policy

USA Mobile, LLC (“USA Mobile”) operates the wireless service platform and maintains the subscriber relationship for services delivered on the USA Mobile platform unless expressly stated otherwise.

USA Mobile primarily provides prepaid wireless service. All plans must be paid in advance, and the billing cycle begins on the date the service is activated.

Because service is prepaid:

  • Payments are non-refundable once service has been activated
  • No refunds will be issued for used talk, text, or data
  • No partial refunds will be issued for unused time in a billing cycle
  • Service will continue until the end of the prepaid period unless suspended or terminated

If service is not renewed, it will expire at the end of the billing cycle.

  1. Activation Requirement 

Service must be activated within 45 days of purchase unless otherwise stated.

If service is not activated within 45 days, the SIM, plan, or activation code may expire.

If you are unable to activate within this period, you should contact customer support.

In certain cases, replacement SIMs or activation assistance may be provided at the sole discretion of USA Mobile.

Failure to activate service within the allowed period does not guarantee a refund.

  1. Bring Your Own Device (BYOD)

USA Mobile primarily supports Bring-Your-Own-Device (BYOD) service.

You are responsible for ensuring that your device:

  • Is compatible with the network
  • Is unlocked if required
  • Meets technical requirements
  • Is in working condition

USA Mobile is not responsible for:

  • Costs related to incompatible devices
  • Device unlocking fees
  • Device repairs
  • Lost or damaged devices
  • Charges from other carriers
  • Any device not purchased directly from USA Mobile

No refunds will be issued due to device incompatibility.

USA Mobile may use authorized carriers, billing platforms, subscriber management systems, cloud providers, payment processors, and other contracted vendors to provide service, and certain refunds, cancellations, or service changes may depend on those providers.

  1. Auto-Pay and Renewal

If Auto-Pay is enabled, your plan will renew automatically at the end of the billing cycle.

By enabling Auto-Pay, you authorize USA Mobile to charge your selected payment method for recurring service.

You are responsible for managing your Auto-Pay settings.

USA Mobile is not responsible for charges that occur because:

  • Auto-Pay was not turned off
  • Payment method remained active
  • Renewal occurred before cancellation

Notifications may be provided before renewal, but failure to receive notice does not prevent renewal.

You may cancel Auto-Pay at any time before the renewal date.

  1. No Refunds for Used Service

No refunds will be issued for:

  • Used talk, text, or data
  • Partial billing cycles
  • Promotional plans
  • Discounted plans
  • Expired plans
  • Suspended accounts
  • Terminated accounts

Refunds are only issued when required by law or at the sole discretion of USA Mobile. Certain charges, taxes, regulatory fees, or carrier-related costs may not be refundable where prohibited by law or carrier rules.

  1. Customer Support and Exceptions

If you experience a problem with your service, please contact support.

USA Mobile will review requests on a case-by-case basis and may provide assistance when appropriate.

We understand that unexpected situations may occur and will make reasonable efforts to help customers maintain service when possible.

Contact:

support@usamobile.com

  1. Devices, Accessories, and Third-Party Products

USA Mobile may offer devices, accessories, or bundled services through USA Mobile or through powered-by USA Mobile brands.

If a product or service is provided by a third party, the third party’s return and refund policy applies.

USA Mobile is not responsible for:

  • Manufacturer defects
  • Shipping delays
  • Warranty claims
  • Financing agreements
  • Third-party service issues
  • Protection plan disputes
  • App or software subscriptions

Customers must follow the return or refund policy provided with the product or service.

 

 

  1. Shipping and Delivery

If devices, SIMs, or accessories are shipped:

  • Delivery times are not guaranteed
  • USA Mobile is not responsible for carrier delays
  • Incorrect shipping information may delay delivery
  • Lost packages may require investigation

Refunds are not guaranteed for shipping issues.

  1. Fraud, Abuse, or Policy Violations

Refunds will not be issued if service is suspended or terminated due to:

  • Fraud
  • Abuse
  • Excessive usage
  • Resale of service
  • Violation of Terms & Conditions
  • Illegal activity
  • Network interference

USA Mobile may refuse refunds in these cases.

  1. Changes to This Policy

USA Mobile may update this policy at any time.

The current version will be posted on the applicable website or portal.

Continued use of service means you accept the updated policy.

  1. Contact

Questions about refunds or cancellations may be directed to:

support@usamobile.com

Support may be provided by USA Mobile or the applicable partner-branded or powered-by USA Mobile service operating on the USA Mobile platform.

 

Questions? Contact us at support@usamobile.com