Customer Proprietary Network Information (CPNI) Policy
 

Effective Date: January 1, 2026
Applies To: USA Mobile wireless services, websites, portals, and related applications

1. What is CPNI

Customer Proprietary Network Information (“CPNI”) is information related to the telecommunications services you purchase from USA Mobile. This may include:

• Type and quantity of services

• Technical configuration of services

• Destination and location of service usage

• Amount and duration of use

• Billing-related information

2. Our Commitment to Protecting Your CPNI

USA Mobile is committed to protecting your CPNI. We will only use, disclose, or permit access to your CPNI as allowed by applicable laws, regulations, and our internal policies.

3. How We Use CPNI

We may use your CPNI to:

• Provide, maintain, and improve our services

• Process billing and payments

• Respond to customer service and support requests

• Comply with legal and regulatory obligations

• Detect, prevent, and protect against fraud or unauthorized use

4. Your Choices & Rights

In certain circumstances, you have the right to limit how we use your CPNI for marketing purposes.

• Federal regulations may require that we provide notice and an opportunity for you to opt out of certain uses

• These choices typically apply to marketing services that differ from those you already subscribe to

5. Identity Verification

To protect your account and sensitive information:

• We may require identity verification before discussing account details

• Additional authentication may be required before making changes to your account

6. Contact Information

For questions or concerns regarding your CPNI:

• Privacy: privacy@usamobile.com